Up to 97 percent of European consumers would be happy for their bank or insurer to share their personal data in order to offer them more services.
Fujitsu has released a Europe-wide study highlighting the shift in consumer interaction with their banks and insurers, as digital-first demand continues to drive a new pace of change.
A fifth of European consumers would switch their banking and insurance services to the likes of Facebook, Google and Amazon if they offered such a service, and it is also apparent that people’s thoughts on data privacy are changing too.
Key trends identified include:
Francois Fleutiaux, Senior Vice President and Head of Sales, EMEIA, Fujitsu, said: “The Financial Services sector must continue to build on its digital success and commit to on-going innovation. To be successful – and stand up to increased competition – it must invest in modernizing its own infrastructure and participate in industry-wide collaboration to drive innovation.
“Working with the industry and suppliers, banks and insurers can ensure new channels, services and technologies see mass adoption. Ultimately, consumers want evolution; the modern-day Financial Services sector must come together to boldly embrace this, or risk being forgotten.”
Read the full report online at: http://www.newpaceofchange.com/