By unlocking the true value of technology, Kempinski Gold Coast City has sought to transform the guest experience

EMPTY

|Sep 5|magazine4 min read

(Norwich, UK, 05/09/2018)

A strengthening worldwide economy has led to a significant boom in global tourism. The hotel business is thriving, where smaller enterprises are competing against large corporations in developing new products and services to entice travellers.

Situated within the hospitality industry for over a century, Europe’s oldest luxury hotel group, Kempinski Hotels provides guests with unforgettable experiences, inspired by exquisite European flair.

Committed to providing perfection for guests at every moment, the group has implemented high standards across its entire portfolio, and adopted new digital tools to support staff and engage customers across its operations.

“If you went to Kempinski Accra, it’s European elegance, but engaged with technology and the African traditions and culture. Likewise, if you went to Lebanon to Kempinski Summerland, you might also see it reflecting the culture of that destination,” explains Khaled Koro, IT Director for Kempinski Hotels.

Joining the Group in 2016 to support the opening of Kempinski’s first European luxury hotel and resort in Lebanon, Kempinski has overhauled its digital infrastructure and outdated network to radically enhance its performance. Such is the group’s success, Koro moved to Accra, Ghana to replicate and standardise operational efficiency.

“Technology is going to further reshape the way we do business. All the big enterprises worldwide are focusing on the Internet of Things (IoT) and virtual reality (VR),” he says.

“Whether it's a hotel property, museum, or tourist destination, guests are able to take a look without even leaving their living room. The goal is to offer a preview of what guests will experience, or offer the next big thing.”

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