Old Mutual iWyze – promoting agility through technology

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|Oct 5|magazine4 min read

(Norwich, UK, 5/10/2018)

The insurance market in Africa is turning into a hotbed of innovation. Life insurance, as a key example, grew by 13.7% from US$39.465mn in 2016 to US$44.899mn in 2017, with South Africa leading the way with a market share of $71.7%.

Constituting up to 33% of the population in South Africa, the country’s growing millennial market has led to rising demands for convenient and accessible products and services which deliver real-time information.

Delivering operational excellence on all fronts, Old Mutual iWyze, part of Old Mutual Insure, provides car insurance, home insurance, life insurance and more. Whilst the larger business works with brokers and partners, iWyze works closely with its customers, listening to their needs to deliver an interactive customer experience, effectively driving growth across its various divisions

With over a decade of experience across multiple countries, Head of IT Operations, Jan Marais, has sought to drive business growth as the business re-enters the South African market, placing the business at the forefront of digital innovation.

“The journey of how people would like to interact is what excites us and that's part and parcel of the foundation that we are building to enable that,” he explains.

“To be successful in such a fast-paced and competitive industry, it's important for IT to be close and understand the business, the people, the processes and the products in order to be agile. I feel that has been a big success factor for us to be able to run fast in this short period of time.”

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