Empowering a digital workforce
(Norwich, UK, 05/09/2018)
Renowned as the first black-owned, business process outsourcing (BPO) company in South Africa, SoluGrowth has gained significant traction in supporting growing African multinationals in industries such as mining, automotive and the public sector
Following on from departing from Deloitte, the business has completely overhauled its systems and processes and reinvented its digital infrastructure, embedding new policies and procedures which will cater to its growing client base.
Embracing new technologies, the company has had to overcome staff fears and look at the advantages of using new digital tools for the future.
“When we introduced automation, staff were more than willing to do this repetitive work because they didn't want a robot to do it. What we said was, ‘We're introducing a new employee, and we give all our robots South African names and employee numbers.
“We said ‘Here's a new virtual employee, let this employee help you.’ So, in terms of changing the mindset of the employees, and changing the mindset of the workforce was very important to us,” explains Vikash Ramharuk, Director of Technology
Improving operational efficiency, increasing client satisfaction and reducing costs, the business has fully ramped up its engagement with customers, vendors and suppliers.
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