Constance Hotels & Resorts: Innovation with a passion
(Norwich, UK, 10/08/2018)
Providing exceptional services to its guests, Constance Hotels Resorts oozes luxury. A collection of hotels, situated at a number of stunning locations across Africa, the business prides itself on delivering world-class experiences in surroundings of pure beauty, instinctively unlocking the potential of each location.
Procuring and delivering goods at the best value in order to fully satisfy the needs of its customers, as well as adhere to company standards, the supply chain team continually demonstrate excellence, blending innovation and creativity across the business.
Combining decentralised and centralised purchasing, the supply chain team are set to guarantee a model fit for the future, as the Group is set to expand from seven locations to a staggering 30, whilst retaining its family spirit and delivering human scale luxury hospitality.
“Supplier innovation is more likely if we become a customer of choice. Innovation is a two-way process; however, so we believe that it is not only about writing it in a contract and expecting the best ideas from suppliers,” explains Group Supply Chain Manager, Gilbert Chetty.
“The most successful approach is to abide by agreed payment terms and demonstrate a partnership approach by listening and responding to suppliers’ ideas.”
“To trust and consider suppliers as a centre of excellence in terms of inventiveness, reactivity or rather proactive in terms of sourcing, proposing alternatives goods which are in lines with the concept and standard of our properties,” he adds.