Transformed by Technology

We are constantly leveraging emerging technology trends to open up more sales channels/points for the distribution of our products. Today, AIICO’s insurance policies can be purchased from third party locations / agents – by providing them with (access to) online tools/platforms to sell our products. This is being achieved with the adoption of cloud technologies. With the cloud, access to insurance products is becoming ubiquitous.  Additionally, these partners are helping to increase awareness of these insurance services via their own social media feeds, something that is already positively impacting sales..

In the medium to long term, AIICO will explore the option of moving in-house services to the cloud. The market for cloud services is expected to skyrocket in the next few years and there are many compelling reasons that will make insurers at the forefront of this growth. Internet-enabled, externally provisioned services for managing an entire business process, such as claims processing, expense management or procurement are being adopted across the sector in the matured markets. In this way, AIICO is taking a measured approach. We have identified some services that we think we can easily move to the cloud – for example communication platforms like e-mail, as well as all of our policy authentication services. The benefits have proven outstanding.

In our journey towards exploring creative ways of adopting emerging technologies relevant to our business  transformation objectives, we shall continue to take into account security and data protection issues as these are so vital in the insurance industry. AIICO’s approach in this regard is to ensure that all customers' personal information remains fully protected from unauthorised access. At AIICO, we take security very seriously, and we continue to review our systems and infrastructure to ensure utmost confidentiality is maintained.

Embracing innovation